Contact us ↗

EMAIL & RETENTION

Email & retention.
A reason
to return.

Klaviyo email flows built around how people discover, buy and use your products. Each message has a purpose in the customer journey.

Illustration of welcome, checkout reminder and post-purchase email journeys
Messages across the customer journeyService illustration

THREE PLACES TO START

Different moments.
Different messages.

A new subscriber and a recent customer need different information. We choose flows around the journey, available data and your current setup.

Welcome

Introduce the brand and help a new subscriber find a relevant product.

Abandoned checkout

Help an eligible customer return to an unfinished purchase.

Post-purchase

Support product use, then plan appropriate follow-up.

Our approach, illustratedDiscuss your email program ↗

WHAT WE BUILD

A useful journey.
From trigger to follow-up.

We agree the flow’s audience, messages and implementation before building, so the sequence has a clear job.

01

Flow planning

Triggers, audiences, exclusions, message sequence and exit conditions.

02

Copy, creative & Klaviyo setup

Brand-aligned emails and the agreed flows and segmentation built in Klaviyo.

03

Testing & improvement

Journey checks before launch, then A/B tests guided by agreed engagement and repeat-purchase measures.

Agreed before we buildFlows · Message scope · Data · Integrations · Platform costs

HOW WE WORK

Plan the journey before writing the emails.

Your products, customer data and existing flows help us choose where the next message will be useful.

01

Map the starting point

Review your products, existing emails, customer permissions and available data.

YOUR INPUT + VEILUP
02

Define the flow

Agree who enters, what they receive, timing and when the sequence stops.

TOGETHER
03

Build and check

Create the copy and creative, build in Klaviyo and check the agreed journey.

VEILUP + YOUR FEEDBACK
04

Review and improve

Use results to guide A/B testing and refine the messages and flows.

VEILUP

WORKING TOGETHER

Clear flows.
Clear expectations.

Share your store URL, email platform, existing flows and the journey you want to improve. We’ll review data and audience permissions before implementation.

How are email flows priced?

US$1,500 per flow. We recommend starting with at least three, typically welcome, abandoned checkout and post-purchase: US$4,500 for three. These are recommendations, not a mandatory package. Platform fees are separate.

Which platform do you use?

Klaviyo. Flows, segmentation and A/B tests are built there. If you use another platform, we’ll clarify that before agreeing the scope.

Does this include SMS, loyalty or subscriptions?

Not by default. Those services are scoped and quoted separately. The proposal confirms the email flow scope, integrations and platform costs.

What data will you use, and how do you assess results?

We use your brand’s appropriately permissioned customer data. We review agreed engagement and repeat-purchase measures; revenue attributed by an email platform alone is not proof of incremental sales.

BUILD THE NEXT CUSTOMER CONNECTION

A better follow-up
starts with your journey.

Tell us about your products, your current emails,
and the customer moment you want to improve.

Tell us about your project